TERMS&CONDITIONS
A2Btransfers LTD – GENERAL TERMS & CONDITIONS
Company: A2Btransfers LTD
Company Number: 17096412
Address: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
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1. APPLICATION
1.1 These Terms & Conditions govern the provision of transportation and booking services by A2Btransfers LTD to its Customers.
1.2 These Terms represent the full agreement between A2Btransfers LTD and its Customers in relation to Private Hire Booking Services.
1.3 These Terms supersede any previous agreements or understandings.
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2. DEFINITIONS
2.1 Account
Financial credit facility granted to approved customers for payment of fares and additional charges.
2.2 Account Customer
Any person or business approved by the Company to hold a credit account.
2.3 Additional Charges
Charges including but not limited to:
• Airport parking
• Congestion charges
• ULEZ or emission zone charges
• Waiting time
• Route changes
• Additional stops
• Parking fees
• Out-of-hours service
• Holiday surcharges
2.4 Communication Software
Mobile or web-based booking systems used by the Company for the transmission and processing of bookings and payments.
2.5 Company
A2Btransfers LTD, Company Number 17096412.
2.6 Customer
Any individual or organisation making a booking with the Company.
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3. NATURE OF RELATIONSHIP – PRIVATE HIRE BOOKING SERVICES
3.1 A2Btransfers LTD operates as a Private Hire Booking service.
3.2 The Company accepts bookings from Customers and arranges transportation services using licensed private hire drivers and vehicles.
3.3 The Company may allocate bookings to licensed drivers or subcontract bookings to other licensed operators where necessary.
3.4 The Company determines the operational method used to complete each booking.
3.5 The Company reserves the right to refuse or cancel any booking request where necessary.
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4. COMPANY OBLIGATIONS
4.1 The Company will accept and process bookings in accordance with applicable licensing regulations.
4.2 The Company will confirm booking acceptance to the Customer.
4.3 The Company will assign a licensed driver and suitable vehicle to complete the journey.
4.4 The Company reserves the right to substitute vehicles or subcontract services when necessary.
4.5 Drivers operate independently but must comply with all relevant transport and safety laws.
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5. CUSTOMER OBLIGATIONS
5.1 Customers must ensure all booking details are accurate.
5.2 Customers agree to pay the agreed fare and any additional charges.
5.3 Additional charges may include:
• Waiting time
• Airport parking
• Route variations
• Address changes
• Additional stops
• Congestion or emission zone charges
• Vehicle cleaning costs
• Damage caused by passengers
5.4 Payment is due immediately upon completion of the journey unless the Customer holds an approved account.
5.5 Payments may be processed via credit card, debit card, invoice, or online payment systems.
5.6 Complaints must be submitted in writing within 24 hours of the service.
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6. ACCOUNT TERMS
6.1 The Company may offer credit accounts to approved business customers.
6.2 Account applications must be submitted using the Company application process.
6.3 The Company reserves the right to approve or decline any application.
6.4 Account holders are responsible for the security and authorised use of their account.
6.5 Only authorised personnel may use an account.
6.6 Invoices must be paid within 30 days.
6.7 Late payments may incur interest at 10% above the Bank of England base rate.
6.8 The Company reserves the right to suspend or terminate accounts at any time.
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7. AIRPORT TRANSFERS & WAITING TIME
7.1 Airport pickups include 60 minutes complimentary waiting time after flight landing.
7.2 Additional waiting time will be charged according to the Company’s waiting rate.
7.3 Customers must provide accurate flight information when booking airport pickups.
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8. CHILD SEATS
8.1 Child seats are not guaranteed unless requested and confirmed at the time of booking.
8.2 Customers may provide their own child seat if preferred.
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9. SUBCONTRACTING
9.1 The Company reserves the right to subcontract bookings to other licensed Private Hire Operators where necessary.
9.2 Subcontracted services will still be subject to these Terms & Conditions.
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10. FORCE MAJEURE
10.1 The Company shall not be liable for failure or delay caused by events beyond its control, including but not limited to:
• Weather conditions
• Traffic accidents
• Road closures
• Strikes
• Civil unrest
• War
• Terrorism
• Government restrictions
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11. LIABILITY
11.1 The Company will take reasonable care in providing transportation services.
11.2 The Company shall not be liable for:
• Missed flights
• Delays caused by traffic or weather
• Loss of business
• Indirect or consequential losses.
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12. LUGGAGE
12.1 Luggage is transported at the Customer’s own risk.
12.2 Customers must ensure luggage is suitable for the vehicle booked.
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13. INSURANCE
13.1 The Company maintains all legally required insurance.
13.2 Customers are responsible for insuring personal belongings during transportation.
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14. DATA PROTECTION
14.1 The Company complies with:
• UK GDPR
• Data Protection Act 2018
14.2 Customer data will be processed only for service delivery and legal requirements.
14.3 The Company is registered with the Information Commissioner’s Office.
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15. INTELLECTUAL PROPERTY
All software, branding, booking systems, and materials remain the property of A2Btransfers LTD.
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16. BOOKING TERMS
16.1 Bookings should preferably be made at least 24 hours in advance.
16.2 All bookings must be made through the Company.
16.3 Drivers are not authorised to accept bookings directly.
16.4 The Company may charge additional fees for changes requested after booking confirmation.
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17. PAYMENT TERMS
17.1 Full payment may be required before service.
17.2 Business accounts may pay via invoice within agreed terms.
17.3 Additional services or waiting time will be charged accordingly.
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18. CANCELLATION POLICY
• Cancellation more than 24 hours before booking – Full refund
• Cancellation within 24 hours – 60% administration charge
• No-show – 100% charge
Refunds are processed to the original payment method.
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19. COMPLAINTS
Complaints must be submitted within 24 hours of the journey.
The Company will investigate and may issue refunds or service credits where appropriate.
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20. PROMOTIONS
The Company reserves the right to cancel promotional offers if misuse or fraud is suspected.
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21. JURISDICTION
These Terms & Conditions are governed by the laws of United Kingdom.