TERMS&CONDITIONS
A2B Transfers Ltd is registered in England under Company Number 17096412 Registered office address: 167–169 Great Portland Street, 5th Floor, London England, W1W 5PF
A2B Transfers Ltd reserves the right to amend these Terms and Conditions at any time for quality testing and development. Any changes will be promptly posted on the A2B Transfers Ltd website's homepage, with users notified within 14 days of the updated Terms & Conditions. Continued use of our website implies acceptance and adherence to these terms and conditions unless explicitly objected to. The continued use of A2B Transfers Ltd services also constitutes acceptance by the user.
Please be advised that playing loud music within any of our vehicles is strictly prohibited.
This policy is in place for passenger safety and to prevent any distractions for our chauffeurs while driving.
Alcohol consumption is not permitted in any of our vehicles without prior permission. The customer is liable for any damages arising from spills on seats or other vehicle surfaces.
Under no circumstances are any illegal drugs allowed. Our chauffeurs have the right to refuse service to any passenger under the influence of drugs. In such cases, no refunds will be issued, and the customer will be solely responsible for the full fare.
All our chauffeur services are pre-booked, and it's important to note that the vehicle may have other bookings immediately following your trip. If additional time is required beyond the initially booked hours, it is at the discretion of the chauffeur. We recommend scheduling any additional hours in advance to avoid inconvenience.
Operator Responsibility and Contractual Obligation (TfL Regulation9 (14))
For every private hire booking accepted by A2B Transfers Limited, A2B Transfers Limited enters into a contractual obligation as principal with the person making the booking for the provision of the transportation services relating to the booking.
A2B Transfers Limited accepts legal responsibility for the provision of the booked journey, including the transportation services performed by any driver, vehicle, subcontracted driver, affiliated operator, or partner engaged by A2B Transfers Limited to fulfil the booking.
The contract for the transportation services is made directly between A2B Transfers Limited and the customer, and not with any individual driver, subcontractor, affiliate, or third party.
Any payment collected by a driver or third party shall be deemed collected on behalf of A2B Transfers Limited.
Contract of Service and Changes to Offers
All terms and conditions outlined herein apply to services arranged and provided by A2B
Transfers Ltd.
2.1. After booking and commencement of the service, additional charges may apply, such as extra hours, additional stops, extra mileage, waiting time, parking fees, and address changes, all in accordance with our latest pricing structure.
2.2. All hourly bookings must conclude in the same city as the trip's starting point. If the drop-off locaIon is in a different city, an additional charge may apply.
2.3. Users can select from various vehicle classes, including ExecuIve Cars, People Carriers, and Luxury Class vehicles, as showcased on our Vehicles page. The images on our Vehicles page are for illustrative purposes to demonstrate the vehicle classes we offer.
Subject to vehicle availability, users may request an upgrade to a higher-class vehicle. While the upgrade itself is free, charges will apply based on the upgraded category. Please feel free to contact A2B Transfers Ltd at any time to discuss such matters.
2.4. Booking Times
For all vehicle bookings, we require a minimum notice period of 4 hours.
2.5. Booking Areas
For bookings within London, a minimum notice period of 4 hours is required.
For bookings outside London but within the UK, a minimum notice period of 6 hours is required.
For worldwide bookings, a minimum notice period of 48 hours is required.
2.6. Children
When booking for children, please request child seats in the comments section and specify the children's ages and the type of seat required.
2.7. Conveyance of Animals
Customers wishing to bring animals on board must obtain prior permission from A2B Transfers Ltd and our partners. Guide dogs will always be accommodated. However, A2B Transfers Ltd reserve the right to refuse transportaIon of animals (excluding guide dogs) if prior arrangements were not made.
2.8. Policy on Passengers and Luggage
The luggage and seating capacities of our vehicles are clearly specified in our vehicle illustrations. When making a booking on the A2B Transfers Ltd website, any extra luggage will incur additional charges based on space availability A2B Transfers Ltd reserves the right to refuse any luggage not agreed upon or unable to fit in the vehicle's trunk without compromising safety.
Likewise, the vehicle's seating capacity is clearly indicated, and passengers not included in the original booking may be refused if space becomes limited and safety is compromised.
2.9. Delays
A2B Transfers Ltd cannot be held responsible for delays arising from extreme weather conditions, unforeseen traffic, GPS navigation errors, or any other circumstances beyond our control. We do not accept liability or offer compensation for financial losses resulting from such delays, including missed meetings, hotel bookings, flights, or connecting flights.
3. Penalties Caused Due to Customers
Any penalties, such as parking tickets, resulting from customer actions or failure to obtain prior approvals, will be charged to the customer, including special parking fees imposed by building management, etc.
3.1. Third-Party Website Bookings
A2B Transfers Ltd does not accept responsibility for bookings made through third-party ground transportaIon service provider websites. We only accept direct bookings through the A2B Transfers Ltd website and the passenger app.
3.2. Change of Vehicle
In the event that a vehicle is unavailable due to sudden mechanical failure or other reasons, we will provide a substitute vehicle of a similar class.
Passenger No-Show Policy:
A "no-show" occurs when the passenger cannot be contacted through call, SMS, or email.
"No-show" refers to the cancellation of the customer's service for the booked period when the customer fails to appear at the pickup location. This policy may be waived if the customer and A2B Transfers Ltd agree to a later pickup time.
For airport pickups, the no-show period is 90 minutes.
For non-airport pickups, the no-show period is 30 minutes.
The chauffeur will be released with a full charge of the booking cost in the event of a passenger no-show.
4.1. No-Show Cancella-ons in Case of:
(a) Transfer Services
A no-show is only considered if the customer is absent without cancellation 30 minutes past the booked pickup time. In such cases, the full charge for the booked service must be paid, with no additional waiting time costs applied where possible.
For airport and train station pickups, if there is no contact established between the driver and the passenger within 60 minutes from the scheduled pickup time, the booking will be considered a No-Show.
In such cases, the full booking amount will be chargeable, and no additional waiting time charges will be applied where possible
.
(b) Hourly Services of Less Than 1 Hour
A no-show is considered if the customer fails to show up during the entire booked period at the agreed pickup time and location. The full charge for the booking must be paid in such
situations. The chauffeur will wait for 1 hour, regardless of the number of hours booked, and then consider it a no-show.
Airport and train station pickups are considered no-shows when the customer has not arrived for the booked hours after the agreed pickup time and location. The full charge for the booked service must be paid, with no extra waiting time costs applied where possible.
4.2. Cancellations
A2B Transfers Ltd may cancel bookings due to unforeseen emergencies, driver unavailability,
vehicle unavailability, or extreme weather conditions, and a full refund will be provided.
Customer cancellations:
Executive Car, People Carrier (MPV), and First Class bookings can be cancelled without charge up to 24 hours before the pickup time. CancellaIons made within 24 hours of the booking will incur a 100% charge.
Cancellations can be made by phone, email, or through the A2B Transfers Ltd website.
4.3. Changes to Booking
Changes to the destination can be made during the ride and will be subject to review and
additional mileage charges by A2B Transfers Ltd.
4.4. Behaviour in the Vehicle
All passengers are required to adhere to standard rules and laws while traveling with A2B Transfers Ltd Fleet:
Passenger safety is paramount.
Doors must remain closed while the vehicle is in moIon.
Throwing objects from the vehicle is strictly prohibited.
Protruding body parts from the vehicle is not allowed.
Shouting from the vehicle is prohibited.
Smoking is not permitted within the vehicle.
Devices provided by A2B Transfers Ltd may be used by passengers after brief instructions from the chauffeur. If the actual distance or hours travelled are less than originally booked, the price remains unaffected.
Any form of physical or verbal abuse, threats, harassment, or inappropriate behaviour toward A2B Transfers Ltd staff or fellow passengers will not be tolerated. Passengers under the influence of alcohol or drugs whose behaviour poses a threat to the driver, the vehicle, or other passengers may be refused travel.
4.5. Lost Property
Items left in our vehicles will be handed over to the Lost and Found department. Customers can retrieve lost items by contacting their driver or our office. The cost of returning lost items, including transportation and courier fees, will be borne by the customer. However, we do not charge for storing lost items.
A2B Transfers Ltd are not responsible for any loss or damage to luggage or property unless it results from negligence by our chauffeur. Customer properties are transported entirely at their own risk, and A2B Transfers Ltd shall not be held liable for any loss or damage to such property.
4.6. Complaints
In the event of a complaint about our services, customers should seek assistance from the driver or our company at the time of the incident. If this does not resolve the issue, complaints should be submitted in writing within 12 days of the hire's termination date. The company will acknowledge all complaints within 12 days and will generally respond in full within 28 days.
Payments and Premiums:
(a) Waiting Times for Transfer Services
For transfer services, the first 60 minutes of waiting time are free for airport pickups after the agreed pickup time. Non-airport pickups include 15 minutes of free waiting time. After this free waiting time, additional waiting time costs will be charged at a flat rate, calculated based on the hourly booking price for the pickup location area, including the vehicle category rate (including VAT).
(b) Addi-onal Distance for Hourly Bookings
A2B Transfers Ltd and its partners have a fixed mileage rate for hourly bookings. Any addiIonal mileage beyond the hourly rate will incur extra charges, calculated based on the hourly booking price for the pickup locaIon area, including the vehicle category rate (including VAT).
(c) Terms of Payment and Transaction Fees
Customers can make payments using major credit cards. Payment will be processed immediately upon booking completion, with any additional charges incurred during the journey debited 24-48 hours after the trip concludes.
(d) Invoice
Invoices are sent to customers as soon as their journey ends (provided no additional charges are incurred). Included with the invoice is a review form that can be sent back to us via email or through our social media pages. In cases where customers add extras, invoices and review forms will be sent within 24-48 hours after the journey ends.
(e) Payments by Credit Card
Customers are responsible for any charges associated with currency conversion or local account variations. A2B Transfers Ltd reserves the right to request credit cards and ID verification if any suspicious activity is suspected.
(f) Extra Charges
Airport Pick-Up Policy:
The initial 60 minutes of waiting time are free.
Non-airport pick-ups include 15 minutes of free waiting time.
Extra charges may apply for deviations from the original route or additional stops during the journey.
Extending an hourly booking is subject to the driver's approval, with any additional charges based on the original booking details and our terms and conditions.
Damages to Cars by Customers
In cases where a customer soils or damages the vehicle's interior or exterior, a valeting or repair charge will apply, charged to the credit or debit card provided at the time of booking. Failure to pay for the damage will result in legal action.